Patients rights and responsibilities

People of all genders, ages, religions, cultural beliefs or disabilities are similarly allowed to get health care services to help them maintain worthy well-being. It is with that regard that Nyarugenge District Hospital would like to remind every patient of their rights and that these rights can’t be taken away from them

Health care rights

• patients have full rights to health care services whenever they need
• Patients have full rights to the best possible quality of services whether preventive, rehabilitative or curative.
• Patients have full rights to a variety of health care services including referral when necessary.

Privacy rights

• Patients have full rights to be privately consulted, from from anybody else’s reach, whether seen or heard
• Patients have full rights to every single information related to their medical situations and its confidentiality

Access to information

• Patients are fully entitled to knowing who is treating them and their qualifications
• Patients have full rights to information on their conditions, the diagnosis, prognosis, treatment, dangers and alternatives.
• Patients are fully entitled to knowing the names of the medications recommended, their actions and side-effects

Choices

• Patients are fully entitled to contributing to the decision-making regarding their care, treatment, and medications, as well as consenting care.
• Patients are fully entitled to refusing any care, treatment, and medications and be informed about the consequences
• Patients are fully entitled to second opinions

Respect

• Patients are fully entitled to being treated with respect and their personal opinions, religious and cultural beliefs to be respected
• Patients are entitled to freedom against any sort of discrimination, irritation or any risk against their personal safety
• Patients are entitled to being treated in a language they understand

Raise a Complaint

• Patients are free to complain about any aspect of their care and treatment without fear of accusation
• Patients have full rights to prompt any action on their complaints and a report back on actions taken.

With all these rights, patients are reminded of their responsibilities too

• patients are responsible for taking care of their own health
• patients are responsible to the proper access and use the health system without abusing it
• patients are responsible for respecting the rights of health providers and other patients
• patients are responsible for providing health care providers with the required information about their health state
• patients are responsible to follow all instructions and follow the treatments prescribed
• patients are responsible for ensuring that they have the means to pay for all health care services they are offered